Ok, first the reason behind all this is because I finally have had enough. This is not the 'enough' of a customer who is simply disgruntled but the 'enough' of a customer who after trying, reason, threats and logic though not necessarily in that order, has come to realise that there is simply no way that 1&1 are going to take him seriously or even do anything to address the many issues which make their customer service crap and the product they offer not worth having.
So, over these posts I am now going to take things from the beginning. Bear with me.
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