oneandone proves they are as deaf as a post

You know, as a customer, you take time, you send a carefully thought out (even if it is abusive) email and you expect a reply right? Remember that you have specifically identified, as a customer, that you do not want to receive canned messages. So what happens next? One and One send a canned message showing that in the Jurassic era not all corporations evolved into higher organisms with complex functions. Some simply by-passed that stage and became worms.

I am just so angry! I specifically in my email to them said:

1. I have canceled my contracts and just so I do not tax the three brain cells they collectively have I went into the trouble of giving them ALL the numbers of each.

2. You've charged me.

3. Refund the money

This is what came back:

Thank you for your email.

First of all please accept our apology for any inconvenience caused.

Please follow the instructions given below to cancel the contracts you

don't require.

PAYMENT FOR INVOICES -----------------------------------------------

If an invoice has been raised for domain names before you terminate it

will need to be settled even if you no longer require the domains. No

refund will be raised for domain names as they have automatically been

renewed under your name as they were still active at the time the

invoice is raised. Any unused hosting charges will be refunded but a

charge will stand from the date the invoice is raised until the date of

termination.

HOW TO CANCEL YOUR ENTIRE CONTRACT (including all domains and additional

features)

In order to process a cancellation we require you to follow our online

procedure.

Please go to http://contract.oneandone.co.uk and log in with your

customer id and password, when you are within here select the package

that you would like to close

1) Select the option CANCEL ENTIRE CONTRACT > Then select the OK button

2) Under the heading DETAILS OF THE SELECTED CONTRACT select the date

the contract will be terminated.

3) Under the heading DOMAIN NAME select the date the additional features

and domains will be removed.

4) Click OK to proceed with the cancellation request.

5) You will be given a summary of the your request on the PENULTIMATE

STEP page.

6) Click ok to continue.

PLEASE NOTE THAT THE CANCELLATION HAS NOT BEEN COMPLETED AT THIS POINT.

ACTIVATING YOUR CANCELLATION REQUEST - (link sent to the email address

in your control panel so please make sure the email address is valid).

At the end of the process you will receive an e-mail to the address

supplied on your control panel containing a specific website link. If

you do not receive an e-mail with this special cancellation confirmation

link, please contact our expert Support Team at support@1and1.co.uk.

To activate your cancellation request and complete the process you must

follow the link e-mailed to you.

PLEASE NOTE - The link can also be activated through your MESSAGE BOARD

in your control panel. You need to log into the specific contract to see

the message.

IMPORTANT INFORMATION

-------------------------------------------------------

Your cancellation will not be completed until you have activated your

request by accessing the website link and confirming the cancellation

request.

If you do not activate your cancellation request link WITHIN 7 days of

the link being sent, your request to cancel your package will be

discarded and your contract WILL REMAIN ACTIVE.!

If you have any further questions do not hesitate to contact us.

Kind regards

Nushrath Mansoor

Billing Department

1&1 Internet Ltd.

Handy Billing tips - Here are a few additional tips that may help you

with your 1and1 experience.

FREQUENTLY ASKED QUESTIONS - Always check our F.A.Q ( faq.1and1.co.uk)

section of our website before contacting us. This could save you time.

CONFIRMATION OF TERMINATION - If canceling an item or contract please

ensure you receive confirmation your feature was cancelled, the

confirmation will be sent within 10 days of your request. If you do not

receive any form of confirmation please contact our support team. Your

feature may still be live and being charged.

CANCELLING DOMAINS- If you cancel/transfer all domains out of your

contract always ensure you cancel the contract also. The contract can

still be used even without a domain and so charges will still be

applied.

AUTO RENEW - Remember, to take the hassle out of running your account

1and1 automatically renew the domains/features unless you have informed

us in advance via the online tool.

We hope these additional tips have helped.

Obviously Nushrath Mansoor is doing his job. He pulled a canned message and sent it to me. The fault is not really his. It lies with the corporation that hired him and failed to train him.

Well I have an additional tip of my own: If I can help it you will never get another customer again!!!