Ok, I know it's been more than 48 hours and I get a response from the Billing Department and this time there is a name and contact details:
Thank you for your email.
Just to confirm that the invoice for the domain name XXXX.com has
been cancelled.
If you have any further questions do not hesitate to contact us.
Kind regards
Faraz Zia
Billing Department
1&1 Internet Ltd.
Handy Billing tips - Here are a few additional tips that may help you
with your 1and1 experience.
FREQUENTLY ASKED QUESTIONS - Always check our F.A.Q ( faq.1and1.co.uk)
section of our website before contacting us. This could save you time.
CONFIRMATION OF TERMINATION - If canceling an item or contract please
ensure you receive confirmation your feature was cancelled, the
confirmation will be sent within 10 days of your request. If you do not
receive any form of confirmation please contact our support team. Your
feature may still be live and being charged.
CANCELLING DOMAINS- If you cancel/transfer all domains out of your
contract always ensure you cancel the contract also. The contract can
still be used even without a domain and so charges will still be
applied.
AUTO RENEW - Remember, to take the hassle out of running your account
1and1 automatically renew the domains/features unless you have informed
us in advance via the online tool.
We hope these additional tips have helped.
Registered at Cardiff, Company number 3953678 - VAT No GB 752539027
Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United
Kingdom
You can also contact us via phone at 0870 24 11 247
from 9am till 5pm Monday to Friday.
You notice the handy, 'helpful' tips in dealing with 1&1 which help with my "1and1 experience". I think they are brilliant!
Here are mine: FREQUENTLY ASKED QUESTIONS - these were put together by imbeciles who knew they would not be expected to do more than impress pre-schoolers in the under 3s age group. They state the obviosu are often out of date and do nothingmore than frustrate the customer.
CONFIRMATION OF TERMINATION - Apply this to the entire company if possible. 1and1 do not deserve to be in business.
CANCELLING DOMAINS - Cancel all domains you have with them and start transferring your wesbites to a hosting company that really knows how to treat its customers.
AUTO RENEW - NEVER EVER Auto renew anything with them!!!!
Better still never even go near them, so if you are reading this and are a client, bad luck, I sympathise and I am weaning my sites off them. If you are thinking of becoming a client of theirs, DON'T!!!!
Subscribe to:
Post Comments (Atom)
8 comments:
David,
I have my horrorstories with StartLogic, and looking to another provider.
Looks like 1&1 should not be on the list. Is there one you recommend for a smaller business site?
Tx, Pieter
Pete it took almost four months of trial and error to find a provider which can be trusted. Try United Hosting at http://www.unitedhosting.co.uk/ they are quick to respond, have live chat and for me at least, because I was hosting so many domains their package works out cheaper than 1&1. They do not use MySQL 5.0, which is a slight drawback, but so far, through several crisis points due to unexpected functionality requests by clients, their service has been impeccable and their uptime faultless.
Does anybody know how many employees work for 1&1, worldwide?
They're based out of Germany and seem to be quite big but I just don't know "how big"...
Thanks in advance if you have the answer!
1and1 Internet are crooks - they run a sham business and should be investigated
I am sure this piece of writing has touched all the internet users,
its really really nice article on building up new webpage.
Have a look at my homepage dot5hosting Reviews
Nice post. I learn something totally new and challenging on
websites I stumbleupon on a daily basis.
It will always be useful to read articles from other writers and practice a little something from
other websites.
My web-site vexxhost evaluation
I love reading through a post that can make men and women think.
Also, thanks for permitting me to comment!
Stop by my webpage: Vexxhost Evaluations
Simply wish to say your article is as surprising. The clarity
to your post is just excellent and that i could think
you're an expert on this subject. Well together with your permission allow me to grasp your feed to stay updated with coming near near post. Thanks a million and please continue the rewarding work.
Here is my blog post :: Panic Attack
Also see my site - naturalanxietyremediestips.com
Post a Comment